The conditions of sale and service herein regulate the sale of products via this website, at the URL www.zizafashion.it, owned by “Ricomincio STYLE & MORE” di Giusy Leo Imperiale (as follows: “Ricomincio”), with legal head office in Via Divisione Paracadutisti Folgore, 30 – Bari – ITALY, who personally looks after the content and the commercial, organisational, logistical and accounting management of the sales.
Your purchases are regulated and protected by the regulations of Legislative Decree of 22 May 1999, n. 185, relating to the protection of consumers in respect of distance contracts.
To these regulations are added the conditions of sales and services herein.
“Ricomincio” reserves the right to change the conditions of sale. Any new conditions take effect from the date of publication.
We invite you to read these conditions carefully every time you make a purchase on www.zizafashion.it.
1 – Accepting orders
To place an order you must be at least 18 years old.
Orders received become binding for “Ricomincio” from the moment you receive a confirmation via e-mail, stating that the entire order process has been duly completed, the payment has been authorized and the products are available.
Print out and keep your order confirmation receipt.
If you do not receive the confirmation e-mail, please contact us.
Should “Ricomincio” not be able to deliver the placed order or part of it, customers will be promptly contacted in order to make appropriate arrangements. Should “Ricomincio” not be able to deliver the placed order or part of it, the customer is granted the right to request a cancellation, partial or total, of the forwarded order and to request the full refund of the paid amount.
Should the customer’s data be incomplete or inaccurate, as such to jeopardize the proper delivery of the products and/or the regular charging of the goods, “Ricomincio” will contact the customer before despatching the order. “Ricomincio” also reserves the right to refuse an order.
2 – Minimum order
There is no minimum amount value required.
3 – Product availability
The direct purchase of products not in stock when the order is placed is not allowed. However, if you want to know when a product is available again and you wish to book it for a future purchase, you can contact “Ricomincio” through the appropriate form on the contact page in order to receive information and assistance.
4 – Right of withdrawal
The right of withdrawal allows customers to return the ordered goods in case they are not happy with the products. In accordance with Legislative Decree 15 January 1992, n. 50 and Leg. 185 of 22 May 1999, consumers have the right to withdraw from the contract of sale for any reason, without any penalty.
Therefore, private consumers may exercise the right of withdrawal within 10 days of receipt if they do not like the purchased product or if it does not match the previous description or the consumers’ expectations.
“Ricomincio” will refund the value of the product or replace it with an equivalent product, according to the consumer’s choice.
The right of withdrawal shall apply the following rules:
- the customer who exercises it must be private;
- the right applies to all the products sold through the website www.zizafashion.it;
- the product must be intact, complete in all its parts, including packaging;
- customers are required to return unwanted orders at their own cost.
To use the return process the client must first send an email to: firstname.lastname@example.org with object “Right of withdrawal”, stating:
- the order number,
- the date of receipt of the goods,
- the date and number of the invoice,
- the reason for the withdrawal.
Within 3 working days after sending the e-mail the customer must then send a registered letter to:
“Ricomincio STYLE & MORE” di Giusy Leo Imperiale
Via Divisione Paracadutisti Folgore, 30
70125 Bari – ITALY
Upon receipt of the registered letter, the customer will be contacted and will be given all the information about the shipping of the unwanted items.
Within 30 working days of receipt refunds will be credited to your original method of payment by “Ricomincio” according to the invoice amount. The amount does not include the shipping costs, in accordance with art. 5, paragraph 6, of Legislative Decree n. 185 of 22/05/1999.
5 – Guarantees
The characteristics of the products are shown in the on-line catalogue in the product data sheets, and are available at any time when you chose to place an order.
In particular, “Ricomincio” declares that:
1) Garments with hand-painted inserts can have small imperfections that witness the craftsmanship of the decoration techniques used and attest to the exclusivity of the product;
2) Garments made with metallic application of Mylar film on two-way stretch fabric may develop small cracks and ripples over time, which add value to the garment, determining its uniqueness.
Apart from the above specifications, “Ricomincio” guarantees that its itemes are free of defects and the packages are intact, not damaged or tampered with.
In case you notice any defect, damage or tampering, please report it as soon as possible, and within seven days, by sending a registered letter.
In any case, if products are deteriorated or damaged due to improper packing, the customer can exercise the right of withdrawal in the manner and within the time specified, or may require assistance for the replacement of the product.
The products offered for sale are guaranteed by their manufacturers in accordance with the law.
“Ricomincio” provides its distributor warranty in accordance with the law and is not liable for damages caused by improper use of the purchased products and incompatibility of the same with allergies, diseases or other physical conditions of the customer.
“Ricomincio” also ensures that all products offered for sale comply with the Italian and European Union (EU) regulations that apply to them.
If you need any assistance, please contact us via e-mail at: email@example.com.
6 – Prices and invoicing
Good prices include VAT and any other taxes and tax regulations in force.
The total amount charged is the sum of the prices of purchased products (in force and published on the website when ordering), in addition to the contribution for delivery costs, if any.
“Ricomincio” reserves the right to alter without notice the prices of the products and the shipping costs, ensuring that prices and fees will always be those in force at the time of order.
7 – Applicable law
All contracts of sale concluded with “Ricomincio” must be sealed in Italy and are subject to the Italian law.
8 – Payment
It is possible to buy the products offered by “Ricomincio”, choosing from the following payment methods:
- PayPal/Credit card
- Advance wire transfer (only in Italy)
- Cash on Delivery – COD (only in Italy)
PayPal/Credit Card (only payment method allowed for users residing outside Italy)
PayPal, Ebay subsidiary , offers an online micropayment system by credit card, placing itself as an intermediary between the user and the recipient of the payment.
PayPal provides a functional and secure system for both parties: the seller receives the payment securely and in real time on its PayPal account. There is no need for the customers to provide their bank details, the customer card details are always protected.
PayPal allows clients to pay for their purchases by associating a credit card (or debit card) such as Visa, Visa Electron and MasterCard to their account, or they can use their own PayPal balance. The data must be entered only once and then clients can simply log in to the account to make payments.
Registration is free and easy: clients only need an e-mail address that will be used to notify each performed transaction.
This payment method is essential for the purchase by users residing outside Italy.
Advance wire transfer
To make payments through advance wire transfer, once the order has been placed, you must follow these steps:
A. The the reason for paying for the bank transfer must indicate the name and surname of the person who has placed the order and the date of the order;
B. The bank transfer will be made in favour of “Ricomincio STYLE & MORE” di Giusy Leo Imperiale – MPS – Monte dei Paschi di Siena – Ag. Bari, Viale Unità d’Italia IBAN: IT45C0103004016000002041455 – SWIFT (=BIC) PASCITM1A82
In order to conclude the request and to process the order as soon as possible, it is recommended to email a copy of the bank transfer made, to firstname.lastname@example.org..
Cash on Delivery – COD
Method of payment for Italy only and for orders worth less than € 300.00, or subject to manufacturer’s approval. In this case, the amount will have to be paid to the carrier in cash.
In case of failure to collect the goods, the customer will have to pay € 17.00 for the expenses incurred by Ziza for the costs of packaging, shipping, and so on.
9 – Terms of delivery
“Ricomincio” uses DHL for domestic and international shipping. Shipping costs are based on package weight and destination.
Shipping costs are never included in the product price.
Orders payed by credit card/PayPal or cash on delivery are shipped within 2/3 working days, from the date indicated on the order confirmation that the buyer receives via e-mail.
When paying through bank transfer, the products are shipped only when “Ricomincio” reiceves proof of payment from the bank.
The terms listed above indicate the time period that is normally necessary for the preparation and shipment of the purchased products. “Ricomincio” is not responsible for any inconvenience caused by transport delays.
10 – Transport costs
SHIPMENTS TO ITALY
For shipments to Italy, “Ricomincio” charges, as a contribution of transport expenses,
up to 10kg of total weight, the sum of € 9,00 (VAT, tax and taxes included);
over 10kg and up to 20kg of total weight, the sum of € 12,00 (VAT and taxes included);
over 20kg and up to 30kg of total weight, the sum of € 15,00 (VAT and taxes included);
over 30kg of total weight, the sum of € 15.00 + € 1.00 per kg in excess of 30kg (VAT, tax and tax included).
Cash on delivery is charged € 3,00 extra.
“Ricomincio” also sells Ziza products in the countries listed in the following table
For international shipments, rates varies according to the total weight and destination, as shown on the rates table.
For shipments with a total weight of over 20kg, the international shipping must be rated separately. Should you need any further information about these rates please do not hesitate to send an e-mail to email@example.com. We will reply to all your queries shortly.
11 – Protection of private data
In accordance with Legislative Decree 196/03 the Customer declares to be aware that the data entered are part of the Customer Database of “Ricomincio” and may be used for promotional, marketing and sales purposes, as well as for surveys.
The person concerned benefits expressly and free from the rights under the art. 13 of Legislative Decree 196/03. The customer can, therefore, seek confirmation of the existence of the personal data at the headquarters of “Ricomincio”; ask for their origin, the logic and purpose of their treatment; obtain updating, rectification and integration; request cancellation, transformation into anonymous form or request to block them in the event of unlawful processing. The customer can refuse the personal data processing for the purpose of advertising and promotional initiatives or for legitimate reasons. In order to request cancellation of personal data please send a registered letter to “Ricomincio STYLE & MORE” di Giusy Leo Imperiale – Via Divisione Paracadutisti Folgore, 30 – 70125 BARI.- ITALY
12 – Customer support
- “Ricomincio”’s philosophy is to make customers always satisfied with their purchases.
- For any queries please send an e-mail to firstname.lastname@example.org: you will receive an answer within 2 working days.
13 – Disputes
The sales contract for each item purchased from “Ricomincio” is regulated by the Italian law. For any dispute concerning the validity, interpretation or execution of this contract, the Customer accepts the jurisdiction of the Italian state and, in any case, the application of the Italian law in force at the time of the dispute. The Court of Bari will be in charge of any dispute independently of the customer’s legal residence.